When will I get my order?
Most of our products are shipped with an 18-24 hour turnaround.
Please look at the bottom of the price chart for more
specific times. Also, take note that all turnaround times
are based on a Monday - Friday business week.
What Kind of files do you accept?
Send us JPEG, PSD, EPS, TIFF, or PDF. If you are submitting
anything exported from Illustrator, please make sure that
all fonts are converted to outlines. It is also crucial
that your document is set to the appropriate size (File/Document
Setup). We prefer not to have .PDF files but will accept
them if necessary. When exporting out of Illustrator as
a .PDF, there may be associated issues if transparencies
were used.
Not yet edited
What is CMYK?
CMYK is a color process used by most printing companies.
It stands for Cyan, Magenta, Yellow, and Black. Importantly,
you must submit your order in this color mode as .RGB,
LAB COLOR, or INDEXED COLOR. All require a change in color
mode, and usually appear different than the original.
Must I flatten my image?
Absolutely! The only exception is when you are sending an
image in vector graphics for Stickers or on CD graphics.
This is also true for any images that require vector design.
What happens to my file once it is uploaded?
Once your file is uploaded, a member of our staff will review
the file to make sure it fits our printing criteria. This
includes making sure the file is CMYK, is scaled to at
least 300dpi resolution, and has proper bleed and margins
for a successful print job. Phoenix Media is not liable
for any design issues that may occur during transmission
of file. This includes corrupt fonts and file setup for
scoring, folding, and die-cutting. Please check your files
before submitting them to our server.
How do I submit my file to
you?
We have 3 easy options!
:: Option 1. (Preferred option)
You can send files up to 75mb MAXIMUM.
1. Click Here -
orders login page
2. If this is your first time uploading a file click "New
Client? Register Here"
3. Fill out the form with all your company info and
choose your own login and password.
4. Once this is complete, go back to the login page
and type your login and password.
5. Choose the product you would like to order.
6. Fill out the order form. Then click ‘Order’.
7. Next click the front browse tab and find the file
you are uploading. Double-click on it. The file name
should now be in the display window near the browse
tab. If you are uploading 2 sides, repeat the same
process by using the back browse tab.
8. Finally, click ‘Begin Upload’.
9. Wait until it says ‘Upload Complete’.
Also, please note that the order has not been uploaded
if the screen reading ‘Upload Complete’ does
not appear.
10. Once your order has been placed, you can place
another order and log out.
Mission completed...
(Please note that you will receive an email confirmation
with your order. If for some reason you do not receive
one, please contact our office immediately, to verify
whether your order was processed correctly. There may
have been a problem.)
:: Option 2. (EMAIL)
We can receive up to 15mb MAXIMUM
Email files to: orders@phoenixmedia.com
Please be sure to add the following information:
Company Info:
Billing Info:
Product Type:
Size:
Quantity:
Shipping Info:
Special instructions:
:: Option 3 (FTP)
This is the option to use if the file is larger then
75mb
Phoenix Media Customer FTP Access
HOST: ftp.phoenixmedia.com
USER: phoenix
PASS: m3dia
DIR: /creative
Mac users - please make sure that you find the advanced
FTP settings and disable "PASV" mode. Typically
there is a checkbox that enables/disables "PASV" mode.
This can be found under the Settings or Remote menus.
If you have trouble connecting to the FTP server, make
sure that PASV mode is disabled.
Notes: Please make sure you follow
up with your order information via email by contacting: orders@phoenixmedia.com
Please include the following information:
Company Info:
Billing Info:
Product Type:
File Names:
Size:
Quantity:
Shipping Info:
Special instructions:
*If you need assistance, please call us: 503.977.0330
How do I receive my shipment?
Once your order is ready, there
are a few different options. If you are based in the
Portland area you can rather pick up your orders from
our office or, for a small shipping fee, have them sent
to your address. Otherwise, for non-local customers,
we will deliver the goods to your place of business.
We can make arrangements according to how fast you want
the products shipped. Service charges may apply. Please
call in advance to make sure we are in the office and
to verify that your order is ready.
If you are not based in the Portland area, we have
various shipping options: Greyhound, Alaska Air Cargo,
UPS, Delta Dash and Southwest Air Cargo are a few to
name. Please type how you want your package shipped
in the NOTES section on the order form. Contact our
sales office regarding cost and shipment details.
How do you pay us?
We take just about everything except for food stamps!
You can save those for the groceries. Although, we
do accept Cash, Check, Money order and all major credit
cards. Payment must be received before we process and
ship your order. If you are paying with a credit card,
please call our office with the credit card number
to complete the transaction. If you are paying by any
other method, drop it off or mail it to our address.
Conveniently, you can also make a direct deposit into
our account. For details on Direct Deposit just give
us a call.
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